--- title: Walmart and FedEx Challenge Amazon’s Core Offerings description: Amazon is a force to be reckoned with, and Walmart is doing everything to catch up and gain market share. 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[![SUBSCRIBE TO NEWSLETTER ](https://no-cache.hubspot.com/cta/default/2659049/ff58488e-9830-43a6-8087-6f65ae72f57e.png)](https://cta-redirect.hubspot.com/cta/redirect/2659049/ff58488e-9830-43a6-8087-6f65ae72f57e) # Walmart and FedEx Challenge Amazon’s Core Offerings February 9, 2017 By: [Albert Ong](https://blog.jazva.com/author/albert-ong) - [Tweet](https://twitter.com/share) Amazon is a force to be reckoned with, and Walmart is doing everything to catch up and gain market share. This week, however, FedEx, a longtime partner of Amazon, surprised us by announcing FedEx Fulfillment, an ecommerce service very similar to Amazon FBA. Read on for more industry trends and our latest insights. # PLATFORMS & MARKETPLACES ## Walmart Undercuts Amazon With Free Two-Day Shipping for All Customers Walmart has abandoned its Amazon Prime-like [ShippingPass membership program](http://www.jazva.com/blog/amazon-prime-day-walmart-ebay-pinterest) in favor of their new offering: free two-day shipping for all customers purchasing orders costing at least $35. "At this day and age, **two-day shipping is table stakes**,” said Marc Lore, founder of Jet.com and chief of Walmart’s ecommerce division. “We don't think we should charge membership for it." This new shipping offer can be seen as a better deal than Amazon’s, since Walmart’s two-day free shipping doesn’t require membership. Amazon’s non-membership free shipping option requires orders of at least $49 and takes between 5 to 8 days for delivery. Via [Retail Dive](http://www.retaildive.com/news/wal-mart-scraps-prime-like-shippingpass-membership/435121/) ## FedEx Fulfillment Takes On Amazon With New eCommerce Platform FedEx recently launched its answer to Amazon FBA: FedEx Fulfillment, an ecommerce fulfillment and inventory management service that helps small and medium-sized retailers fulfill orders from multiple channels, from webstores to online marketplaces. Businesses using the platform will be able to store their products at FedEx warehouses, and **FedEx Fulfillment will handle the whole order fulfillment process**, from warehousing the products, packaging and delivery to online returns. Via [Logistics Management](http://www.logisticsmgmt.com/article/new_fedex_fulfillment_aims_to_meet_logistics_needs_of_small_and_medium_reta) ## Pinterest Rolls Out Visual eCommerce Feature, “Shop the Look” Pinterest recently launched a new service called “Shop the Look,” which lets users tap a blue circle on a product pin to get recommendations for similar items they can purchase directly within the platform or from a brand’s website. Social media platforms like Pinterest and Instagram are make it easier for targeted shoppers to find and discover products. Retailers really need to get on Pinterest and take advantage of [social commerce](http://www.jazva.com/blog/how-to-use-social-commerce-to-bring-more-sales). via [Chain Store Age](http://www.chainstoreage.com/article/pinterest-makes-it-easier-buy-shop-look) # RETAIL BY THE NUMBERS ## Personalized Customer Service Drives Greater Loyalty Among Shoppers Human interaction, whether in the store or over the phone, often results in higher customer loyalty, retention and brand endorsement, according to research by Verint. **Good customer service really pays off**. According to the study, shoppers who received good customer service are: - 38% more likely to renew a product or service, even if it is not the least expensive option. - 27% more likely to sign up for the company’s loyalty program. - 19% more likely to leave a positive review. By contrast, customers that had only had a positive customer experience over a digital channel are 57% more likely to do nothing following that experience, compared to having a personal interaction with a customer service representative in-store or over the phone. Via [Fierce Retail](http://www.fierceretail.com/digital/human-interactions-drive-higher-loyalty-among-digital-consumers) ## Online Sales in 2017 Will Grow 3x Faster Than The Retail Industry According to the National Retail Federation (NRF), online sales are projected to triple the year-over-year growth rate for the entire retail industry in 2017. Nonstore sales is projected to grow 8-12%, compared to the projected 3.7-4.2% growth rate of the retail industry as a whole, excluding car sales, gas stations and restaurants. NRF predicts only modest sales growth for brick-and-mortar stores in 2017. Via [Internet Retailer](https://www.internetretailer.com/2017/02/08/online-will-grow-three-times-faster-retail-industry) --- *Don’t miss any sales. Get the **top strategies to succeed in multi-channel ecommerce**! 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When not leading content strategy, Albert spends his time listening to audiobooks, writing science fiction, and binge-watching Netflix. ![Albert Ong](https://blog.jazva.com/hubfs/Albert%20portrait.jpeg) Seuraa minua [LinkedIn](https://www.linkedin.com/in/albert-ong/) #### Latest posts by Albert Ong ([see all](https://blog.jazva.com/author/albert-ong)) - [10 Amazon Selling Tips: How to Increase Sales Effectively](https://blog.jazva.com/amazon-selling-tips-how-to-increase-sales) - 23.08.2018 - [12 Steps to Start Selling on Walmart Marketplace in 2018](https://blog.jazva.com/start-selling-on-walmart-marketplace) - 16.08.2018 - [\[Infographic\] A Brief History of Walmart Marketplace](https://blog.jazva.com/history-of-walmart-infographic) - 09.08.2018 [![Inventory eBook](https://no-cache.hubspot.com/cta/default/2659049/b2991cda-bb4b-4dcd-9574-6b056920cd5e.png)](https://cta-redirect.hubspot.com/cta/redirect/2659049/b2991cda-bb4b-4dcd-9574-6b056920cd5e) ### Read Our Best Topics - [Multi-Channel Growth Guides (14)](https://blog.jazva.com/topic/multi-channel-growth-guides) - [Amazon Growth Hacking (10)](https://blog.jazva.com/topic/amazon-growth-hacking) - [Walmart Growth Hacking (4)](https://blog.jazva.com/topic/walmart-growth-hacking) - ["BigCommerce Shopping cart" (1)](https://blog.jazva.com/topic/bigcommerce-shopping-cart) - ["amazon marketplace" (1)](https://blog.jazva.com/topic/amazon-marketplace) - ["bulk listings" (1)](https://blog.jazva.com/topic/bulk-listings) - ["eBay marketplace" (1)](https://blog.jazva.com/topic/ebay-marketplace) - ["magenta shopping cart" (1)](https://blog.jazva.com/topic/magenta-shopping-cart) - ["multi-store and warehouse management (1)](https://blog.jazva.com/topic/multi-store-and-warehouse-management) - ["product management" (1)](https://blog.jazva.com/topic/product-management) - ["shopify shopping cart" (1)](https://blog.jazva.com/topic/shopify-shopping-cart) - ["volition shopping cart" (1)](https://blog.jazva.com/topic/volition-shopping-cart) - ["woo commerce shopping cart" (1)](https://blog.jazva.com/topic/woo-commerce-shopping-cart) - [inventory management (1)](https://blog.jazva.com/topic/inventory-management) see all ### Subscribe to Our Newsletter ### Recent Posts #### Ready to Optimize Your Business and Accelerate Sales?[Free Consultation](https://lead.jazva.com/free-consultation) [Product](https://www.jazva.com/product-tour) - [Products & Listings](https://www.jazva.com/product-tour/products-listings) - [Inventory & Warehousing](https://www.jazva.com/product-tour/inventory-warehousing) - [Order Processing](https://www.jazva.com/product-tour/order-processing) - [Shipping](https://www.jazva.com/product-tour/shipping) [About Us](https://www.jazva.com/about-us) - [Company](https://www.jazva.com/about-us) - [Partners](https://www.jazva.com/partners) - [News & Events](https://www.jazva.com/news-events) - [Terms of Use](https://www.jazva.com/terms-of-use) - [Privacy Policy](https://www.jazva.com/privacy-policy) [Integrations](https://www.jazva.com/integrations) - [Amazon](https://www.jazva.com/integrations/amazon) - [eBay](https://www.jazva.com/integrations/ebay) - [Jet](https://www.jazva.com/integrations/jet) - [Shopify](https://www.jazva.com/integrations/shopify) - [Magento](https://www.jazva.com/integrations/magento) - [BigCommerce](https://www.jazva.com/integrations/bigcommerce) - [WooCommerce](https://www.jazva.com/integrations/woocommerce) - [Volusion](https://www.jazva.com/integrations/volusion) - [Walmart](https://www.jazva.com/integrations/walmart) Resources - [Blog](https://www.jazva.com/blog) - [eBooks](https://www.jazva.com/ebooks) - [Help Center](https://help.jazva.com/hc/en-us) - Get a Quote Connect with Us - - - - [![Capterra](https://blog.jazva.com/hubfs/Jazva_November2017/Images/0dc572432e6ee7a7f17b481d4689bd56.png "Capterra")](https://www.capterra.com/reviews/150790/Jazva?utm_source=vendor&utm_medium=badge&utm_campaign=capterra_reviews_badge) [![Web Retailer](http://www.webretailer.com/badge/v/2/id/2528)](http://www.webretailer.com/profiles/jazva.asp) [![Jazva Reviews](https://blog.jazva.com/hs-fs/hubfs/Jazva_Reviews.png?width=239&name=Jazva_Reviews.png "Jazva Reviews")](https://reviews.financesonline.com/p/jazva) 790 E Colorado Blvd. Suite #250, Pasadena, CA 91101, toll free: (888) 500-2520 [info@jazva.com](mailto:info@jazva.com) #### **Ready to Scale Your Business?** Discover the power of intelligent automation. 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