--- title: Amazon's New Refund Policy, FedEx Surcharges and eBay's New Programs description: Changes happen fast in the realm of ecommerce. Marketplaces and shipping carriers struggle to compete for market share as shopper demands continue to rise. 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[COMPANY](https://www.jazva.com/about-us) - [PARTNERS](https://www.jazva.com/partners) - [NEWS & EVENTS](https://www.jazva.com/news-events) - [TERMS OF USE](https://www.jazva.com/terms-of-use) - [PRIVACY POLICY](https://www.jazva.com/privacy-policy) # Blog for PowerSellers The trusted resource on multi-channel selling, ecommerce growth hacking, and seller productivity. [![SUBSCRIBE TO NEWSLETTER ](https://no-cache.hubspot.com/cta/default/2659049/ff58488e-9830-43a6-8087-6f65ae72f57e.png)](https://cta-redirect.hubspot.com/cta/redirect/2659049/ff58488e-9830-43a6-8087-6f65ae72f57e) # Amazon's New Refund Policy, FedEx Surcharges and eBay's New Programs August 8, 2017 By: [Albert Ong](https://blog.jazva.com/author/albert-ong) - [Tweet](https://twitter.com/share) Changes happen fast in the realm of ecommerce. Marketplaces and shipping carriers struggle to compete for market share as shopper demands continue to rise. Sellers must be well aware of these changes and adjust, especially since technology and platforms can often affect their retail operations directly. ## Amazon’s New Refunds Policy Infuriate Many Sellers Many Amazon sellers are revolting against Amazon’s new refund policy, which mainly affects third-party sellers that do not use FBA. Starting October 2, buyers will no longer need to contact sellers before sending an item back. This means that the seller will not have the opportunity to assist customers before having to issue a refund.    via [CNBC](https://www.cnbc.com/2017/08/02/amazons-new-refunds-policy-will-crush-small-businesses-say-sellers.html) ## FedEx Won’t Be Charging Extra for Peak-Season Holiday Deliveries In direct contrast to UPS, FedEx has decided to waive holiday surcharges for residential deliveries. FedEx will levy increased charges only for oversized packages ($25 fee), unauthorized ($300), and packages requiring additional handling ($3). Details of the surcharges can be found here: [FedEx Rates 2017](http://fedex.com/rates2017).    via [LA Times](http://www.latimes.com/business/la-fi-fedex-holidays-20170803-story.html) ## eBay to Launch Guaranteed Delivery This Fall Seeking to compete against Amazon Prime and Walmart, eBay is launching a new program that lets their sellers provide a guaranteed delivery timeframe for their shoppers. Qualified sellers will be able to opt into the program and select either a handling time option or a door-to-door option. For more information, visit [eBay Guaranteed Delivery](http://ebay.com/GuaranteedDelivery).    via [MultiChannel Merchant](http://multichannelmerchant.com/operations/ebay-guaranteed-delivery-program-launches-fall/) ## eBay to Launch Image-Driven Product Search and Discovery Tools This Fall Find it On eBay and Image Search are two new features that let shoppers on eBay discover products, similar to a social media platform. Find it On eBay lets mobile users share images from any website or social platform, and eBay will find listings related to that image. With Image Search, shoppers can upload any photo onto eBay, and listings will show up based on that image.   via [eBay](https://www.ebayinc.com/stories/news/find-it-on-ebay-using-pictures-instead-of-words/) --- *Technology and platforms are major drivers of change. How can you be ready for change? Download our free whitepaper for important multi-channel insights.* [![Jazva Whitepaper](https://blog.jazva.com/hs-fs/hubfs/Imported_Blog_Media/jazva-whitepaper.png?width=587&height=403&name=jazva-whitepaper.png)](https://www.jazva.com/whitepapers/multichannel?o=blog_20170807&utm_source=wordpress&utm_medium=blog&utm_content=website&utm_campaign=blog_20170807_whitepaper-multichannel) - [About](https://blog.jazva.com/amazon-refund-policy-fedex-surcharges#tabs-1) - [Latest Posts](https://blog.jazva.com/amazon-refund-policy-fedex-surcharges#tabs-2) ![Albert Ong](https://blog.jazva.com/hubfs/Albert%20portrait.jpeg) Seuraa minua [LinkedIn](https://www.linkedin.com/in/albert-ong/) ### [Albert Ong](https://blog.jazva.com/author/albert-ong) Albert Ong is the marketing manager at Jazva, an all-in-one ecommerce platform for multi-channel sellers. When not leading content strategy, Albert spends his time listening to audiobooks, writing science fiction, and binge-watching Netflix. ![Albert Ong](https://blog.jazva.com/hubfs/Albert%20portrait.jpeg) Seuraa minua [LinkedIn](https://www.linkedin.com/in/albert-ong/) #### Latest posts by Albert Ong ([see all](https://blog.jazva.com/author/albert-ong)) - [10 Amazon Selling Tips: How to Increase Sales Effectively](https://blog.jazva.com/amazon-selling-tips-how-to-increase-sales) - 23.08.2018 - [12 Steps to Start Selling on Walmart Marketplace in 2018](https://blog.jazva.com/start-selling-on-walmart-marketplace) - 16.08.2018 - [\[Infographic\] A Brief History of Walmart Marketplace](https://blog.jazva.com/history-of-walmart-infographic) - 09.08.2018 [![Inventory eBook](https://no-cache.hubspot.com/cta/default/2659049/b2991cda-bb4b-4dcd-9574-6b056920cd5e.png)](https://cta-redirect.hubspot.com/cta/redirect/2659049/b2991cda-bb4b-4dcd-9574-6b056920cd5e) ### Read Our Best Topics - [Multi-Channel Growth Guides (14)](https://blog.jazva.com/topic/multi-channel-growth-guides) - [Amazon Growth Hacking (10)](https://blog.jazva.com/topic/amazon-growth-hacking) - [Walmart Growth Hacking (4)](https://blog.jazva.com/topic/walmart-growth-hacking) - ["BigCommerce Shopping cart" (1)](https://blog.jazva.com/topic/bigcommerce-shopping-cart) - ["amazon marketplace" (1)](https://blog.jazva.com/topic/amazon-marketplace) - ["bulk listings" (1)](https://blog.jazva.com/topic/bulk-listings) - ["eBay marketplace" (1)](https://blog.jazva.com/topic/ebay-marketplace) - ["magenta shopping cart" (1)](https://blog.jazva.com/topic/magenta-shopping-cart) - ["multi-store and warehouse management (1)](https://blog.jazva.com/topic/multi-store-and-warehouse-management) - ["product management" (1)](https://blog.jazva.com/topic/product-management) - ["shopify shopping cart" (1)](https://blog.jazva.com/topic/shopify-shopping-cart) - ["volition shopping cart" (1)](https://blog.jazva.com/topic/volition-shopping-cart) - ["woo commerce shopping cart" (1)](https://blog.jazva.com/topic/woo-commerce-shopping-cart) - [inventory management (1)](https://blog.jazva.com/topic/inventory-management) see all ### Subscribe to Our Newsletter ### Recent Posts #### Ready to Optimize Your Business and Accelerate Sales?[Free Consultation](https://lead.jazva.com/free-consultation) [Product](https://www.jazva.com/product-tour) - [Products & Listings](https://www.jazva.com/product-tour/products-listings) - [Inventory & Warehousing](https://www.jazva.com/product-tour/inventory-warehousing) - [Order Processing](https://www.jazva.com/product-tour/order-processing) - [Shipping](https://www.jazva.com/product-tour/shipping) [About Us](https://www.jazva.com/about-us) - [Company](https://www.jazva.com/about-us) - [Partners](https://www.jazva.com/partners) - [News & Events](https://www.jazva.com/news-events) - [Terms of Use](https://www.jazva.com/terms-of-use) - [Privacy Policy](https://www.jazva.com/privacy-policy) [Integrations](https://www.jazva.com/integrations) - [Amazon](https://www.jazva.com/integrations/amazon) - [eBay](https://www.jazva.com/integrations/ebay) - [Jet](https://www.jazva.com/integrations/jet) - [Shopify](https://www.jazva.com/integrations/shopify) - [Magento](https://www.jazva.com/integrations/magento) - [BigCommerce](https://www.jazva.com/integrations/bigcommerce) - [WooCommerce](https://www.jazva.com/integrations/woocommerce) - [Volusion](https://www.jazva.com/integrations/volusion) - [Walmart](https://www.jazva.com/integrations/walmart) Resources - [Blog](https://www.jazva.com/blog) - [eBooks](https://www.jazva.com/ebooks) - [Help Center](https://help.jazva.com/hc/en-us) - Get a Quote Connect with Us - - - - [![Capterra](https://blog.jazva.com/hubfs/Jazva_November2017/Images/0dc572432e6ee7a7f17b481d4689bd56.png "Capterra")](https://www.capterra.com/reviews/150790/Jazva?utm_source=vendor&utm_medium=badge&utm_campaign=capterra_reviews_badge) [![Web Retailer](http://www.webretailer.com/badge/v/2/id/2528)](http://www.webretailer.com/profiles/jazva.asp) [![Jazva Reviews](https://blog.jazva.com/hs-fs/hubfs/Jazva_Reviews.png?width=239&name=Jazva_Reviews.png "Jazva Reviews")](https://reviews.financesonline.com/p/jazva) 790 E Colorado Blvd. Suite #250, Pasadena, CA 91101, toll free: (888) 500-2520 [info@jazva.com](mailto:info@jazva.com) #### **Ready to Scale Your Business?** Discover the power of intelligent automation. 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